Managed IT support

Managed IT support for UK businesses

Your complete IT department, helpdesk, security, infrastructure and strategy for a fixed monthly cost. One provider, one number to call, no recurring disruption.

Book your free Cyber Security Risk Assessment

Free, 30 minutes, an independent look at your current setup, whoever runs it today.

Focus on your business, not your IT

Managing your IT can be a daunting task, especially if technology is not your day job. Our managed IT support takes that weight off you. We take responsibility for running and maintaining your IT infrastructure, systems and applications, so you can focus on what matters most, your business. It is a cost-effective, predictable way to meet your IT needs with an experienced team behind you and security built in from day one.

What’s included

Unlimited UK helpdesk, phone, email and portal, with agreed response times
Proactive monitoring, patching and maintenance across servers, endpoints and network
Microsoft 365 management, licensing, security baseline, onboarding and offboarding
Security stack as standard, managed EDR, email security, MFA enforcement and backup
Firewall and network management with secure VPNs for remote access
Quarterly strategy reviews and a technology roadmap, not just break/fix
Procurement and licensing handled for you

See our plans and pricing →

The benefits of managed IT with Supere

Cost-effective expertise

A full team of experienced specialists for less than the cost of a single in-house hire, with no recruitment, holiday cover or training to manage.

Flexible, tailored support

Support that flexes around your business. You get the help you need, when you need it, scaling up or down as you grow.

One provider, joined up

Bring IT, security, connectivity and telephony under one roof to centralise your business and cut the cost of juggling suppliers.

Backup and disaster recovery

Tested backups and a clear recovery plan, so if the worst happens your data and systems are protected and you are back up fast.

Resilient, secure infrastructure

Layered security and resilient infrastructure built in as standard, protecting your business from cyber threats and downtime.

Future-proof technology

We keep your systems and software current and plan ahead with a roadmap, so your technology supports where the business is going.

The difference it makes

15 min

average response time

98%

customer satisfaction (CSAT)

92%

first-contact resolution

100%

client retention

Backed by our ProveIT90™ Guarantee

We are so confident in our service that we put our money where our mouth is.

Switching is the part we’ve made painless

Most businesses stay with a provider they’ve outgrown because the change feels risky. Our switching process removes that risk:

Document, we map your current environment before anything changes
Coordinate, we handle the access handover and deal with your incumbent directly
Communicate, your team knows what’s happening and when, in plain English
Complete, onboarding finishes with minimal disruption and a baseline security review

See how switching to Supere works →

Common questions

We have an internal IT team, is this for us?

Probably not this. Take a look at co-managed IT, where we work alongside your team rather than replacing it.

How long does onboarding take?

Most clients are fully onboarded within 30 days. The timeline depends on how quickly your current provider hands over details, but we manage the whole process so it stays low disruption and your team keeps working as normal.In short: we start with discovery to audit your systems and risks, liaise with your outgoing provider to handle the handover cleanly, then transition your systems and deploy our monitoring and security stack quietly in the background. By the end you’re fully set up with support live and everything documented.

What are your response times?

We prioritise every issue by impact, so urgent problems get the fastest response. Typical targets: Critical (business down or major security incident): response within 1 hour.High (significant disruption affecting multiple users): within 2 hours.Medium (single user or non-urgent fault with a workaround): within 4 hours.Low (general requests and changes): within 1 business day. All times are during business hours, and critical issues are escalated immediately regardless of queue.

Are we tied into a long contract?

Yes, we work on a 3 year agreement. That length lets us invest properly in your environment, security and improvements rather than just keeping the lights on, and it gives you a stable, long-term IT partner instead of switching providers every year. We also back it with ProveIt90, our 90 day guarantee. If we haven’t delivered what we promised in the first 90 days, you’re free to walk away. So while the commitment is there, the risk of getting stuck with the wrong partner sits with us, not you.

Part of a bigger picture

Managed IT works best joined up. We also deliver specialised cyber security and strategic IT consultancy to keep your business secure and future-ready.

Cyber security · IT consultancy & vCIO · Connectivity · Telephony

Let us handle the technology, so you can handle your business

Book a free Cyber Security Risk Assessment, an independent second opinion on your current setup. You keep the report, whatever you decide.

Book your free Cyber Security Risk Assessment